Return Policy

Return & Refund Policy

We want you to love your LUMARA order! If something is wrong, we're here to help.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund.

Change of Mind
We accept returns on unused items in original packaging within 30 days of delivery. The buyer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refund Process
Once we receive and inspect your return, we will notify you and process the refund to your original payment method (PayPal) within 5–10 business days.

Non-Returnable Items
- Personalized or custom-made items
- Items damaged due to misuse, accidents, or normal wear
- Items returned after 30 days